Orders placed before 3 PM EST Monday-Friday are processed and shipped the same business day. Orders placed after this time or on weekends ship the next business day. We offer a variety of shipping options at checkout, including standard and expedited services. Delivery time depends on the method selected and your location.
Yes! We are pleased to offer free standard shipping on all orders over $65 shipped within the continental United States. Orders to addresses outside the continental U.S. are not eligible for free shipping but receive our competitive discounted rates.
We accept returns of new, unopened items in their original packaging within 30 days of purchase with a valid receipt. Due to health and hygiene reasons, we cannot accept returns on cosmetics, wigs, hair extensions, body jewelry, or any opened/used products. Please see our full Return Policy for complete details and exceptions.
Please contact us immediately at info@beautydepotusa.com within 2-3 business days of receipt. Include your order number, photos of the product received, and a copy of your invoice. We will quickly work to resolve the issue with an exchange or refund.
We welcome inquiries from qualified brands and suppliers. Please review the requirements on our Vendor Information page. If your products align with our standards, email sales@beautydepotusa.com with your company overview, product catalog, and relevant certifications.
Hair length is measured and determined by the manufacturer when the hair is straight, not curly. This is an industry-standard practice to ensure consistent measurement across all products.
Absolutely. We guarantee that every product sold at Beauty Depot USA is 100% authentic and sourced directly from authorized distributors and manufacturers. We do not sell counterfeit or "grey market" goods.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Affirm for qualified customers. For in-store purchases, we also accept cash and approved checks.
Beauty Depot USA is committed to cruelty-free beauty. We carefully vet our suppliers to ensure they share our commitment to ethical practices and do not test on animals.
Once your order ships, you will receive a shipping confirmation email that contains your tracking number and a link to track your package. You can also log into your account on our website to view your order status and tracking information.
